FAQs
Find answers to common questions about eSIM, plans, and installation.
An eSIM (embedded SIM) is a digital SIM card built into your phone. Instead of a physical SIM, your carrier profile is stored digitally. For travel, it means you can add data plans instantly, no physical SIM swap needed.
The main difference is that Maya offers one global eSIM covering 165+ countries and 20+ cruise lines, at roughly half the price of comparable plans. Airalo and Holafly both require managing separate eSIM packages for each destination or trip. Maya also offers real human WhatsApp support 24/7, versus chatbots or email tickets. And Maya's global unlimited plan starts at $3.33/day or less, about half the cost of competitors' comparable plans.
Yes. Maya covers 20+ major cruise lines worldwide, including Royal Caribbean, Carnival, Norwegian, MSC, Princess, and more. Most travel eSIMs don't work at sea. Maya does.
Yes. Maya fully supports mobile hotspot and tethering. Share your connection with a laptop, tablet, or any other device. No extra fees, no restrictions.
No. Maya never throttles or caps your speed. Some competitors reduce speeds after a daily data limit (often around 3GB). Maya doesn't. What you get on day one is what you get on day seven.
Yes. Maya works in mainland China and gives you access to Google, WhatsApp, Instagram, YouTube, and other apps that are blocked for local SIM users. No VPN required.
