Our Cookie Policy

This Cookie Policy (“Policy”) describes how Maya Mobile LTD uses cookies and similar technologies to collect and store information when you visit our website or use our app (together, our “Platform”). It should be read in combination with our Terms & Conditions and, if you are a user of our Services, our Privacy Policy.

When we say “Maya”, “we”, “our” or “us” we mean Maya Mobile LTD, registered at 70 Sir John Rogerson’s Quay, Dublin 2, Dublin D02 R296, Ireland.

What are cookies and similar technologies?

Cookies are small text files that are placed on your device (which could be your computer, tablet, or smartphone) at the request of the websites or apps that you use. They can be first party or third-party cookies, and essential or non-essential cookies. We describe what these terms mean and how we use the different types of cookies below.

Similar technologies, such as ‘tags’, ‘tracking pixels’, ‘web beacons’, ‘clear gifs’, and ‘social plug-ins’, are often used in conjunction with cookies to help website and app owners gain a better understanding of how users interact with the Platform.

Types of cookies we use

First Party Cookies

These are cookies that are set directly by Maya when you visit our Platform. They provide information to us to help deliver a consistent and relevant experience. They also record information about experiments or new improvements that we may test, to track how you use them and assess their effectiveness.

Third-Party Cookies

These are cookies set by someone other than Maya — for example, analytics or advertising partners. Information collected through these cookies is wholly controlled by that relevant third party, and their privacy policy will apply. For more information about these cookies, please use the “Manage Cookies” link in the footer of our website or app settings.

Essential Cookies

These are required for the basic functions of our Platform. Because they are strictly necessary, you cannot opt out of these cookies. For example, we use them to:

• Remember your geographic location or language preference
• Maintain your session while you are logged in
• Remember which cookies you have opted in or out of
• Support secure access to your account and eSIM management

Non-Essential Cookies

Non-essential cookies can be broken down into different types:

• Functionality Cookies — used to collect information about your device and any settings you configure on the Platform. For example, remembering your preferred language or display preferences. We use this information to provide customised content and a more personalised experience.
• Analytics Cookies — used to understand how visitors interact with our Platform, such as which pages are visited most often or where users encounter errors. This helps us improve the performance and usability of Maya.
• Marketing Cookies — used to determine what promotional content is most relevant to you, based on information related to your use of our Platform across your devices.

How to opt out of cookies

You can always say no to cookies that are not Essential Cookies. You can review what cookies we are using and update your preferences via the “Manage Cookies” link in the footer of our website, or through the settings panel in our app.

It is also possible to instruct your browser to refuse cookies from our Platform. Most browsers allow you to refuse cookies altogether, or notify you when a website is trying to set or update a cookie. If you use multiple devices, you may need to update your settings on each one. Further information can be found in the Help section of your browser.

What are web beacons and how does Maya use them?

Webpages and HTML emails may contain a small snippet of code called a web beacon. Web beacons allow a website or app to transfer or collect information through a graphic image request. Maya may use web beacons — similarly to cookies — for a number of purposes, including:

• Site usage analytics
• Advertising auditing and reporting
• Content and advertising personalisation

Can you manage web beacons?

Each browser provides users with functionality in their technical settings that can be used to prevent the automated download of images, pixels, beacons, or other tracking technologies. If you wish to prevent your browser from communicating directly with the sender of an email, you can configure your browser settings to block images from loading automatically.

Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will update the effective date at the top of this Policy and, where reasonably practicable, notify you via email or a notice on our Platform. We encourage you to review this Policy periodically.

Contact us

If you have questions about this Cookie Policy, please get in touch:

• Email: support@maya.net
• Website: maya.net
• Post: Maya Mobile LTD., 70 Sir John Rogerson’s Quay, Dublin 2, Dublin D02 R296, Ireland

This Cookie Policy is part of the Maya legal framework and should be read alongside our Privacy Policy, Terms & Conditions, and Acceptable Use Policy.